FAQs

Frequently Asked Questions

What is the processing time?

We begin processing your order as soon as we receive it. Our current turnaround time is 4-7 business day. We ship through USPS, which typically has a 3-5 business day estimated delivery time. If you choose to have your order shipped, we will send you a tracking number once it is put into the mail and are no longer responsible for your order. If you choose the Public Pick Up option (Columbus, GA), we will contact you once your order is ready with the pick up details for your selected pick up location.

What is the pricing?

Collars:

X-Small: $17

Small: $17

Medium: $20

Large: $22

X-Large: $22

Embroidery personalization: $5 added to the price of the item

Simple Bandanas*:

Mini: $10

X-Small: $13

Small: $13

Medium: $16

Large: $18

X-Large: $18

Vinyl personalization: $3 added to the price of the item

What is the refund and exchange policy?

We have a 14 day return policy. This means you have 14 days from the date you receive your item to request a return. This does not include personalized items. We may ask you a few questions to get the full details of the return. See our Return Policy for more details.

Can names be added to collars and bandanas?

Collars: Embroidery personalization available.

Bandanas: Embroidery and vinyl personalization available; however our default option is vinyl. To request embroidery, please use our Contact page to place your order.

What are the collars made out of?

The base of our collars are made from heavy-weight nylon webbing for durability and strength. We wrap our collars with your chosen fabric. Our hardware consists of black hard plastic clips and adjusters with metal rings for a tag and leash to attach to.

What is your new bandanas style?

Our new style of bandana includes a curved top and backing to make the bandana more sturdy and help keep its shape. This helps to prevent scrunching.